Brand anthropomorphism, love and defense: does attitude towards social distancing matter?

نویسندگان

چکیده

Several hospitality brands changed their logos to reinforce the importance of social distancing in reducing risk virus infection. Since is a polarizing topic, this research intends understand consumers’ attitudes towards and response branding change by brands. Study 1 creates validates multiple-item scale examine distancing, which then adopted for two subsequent studies. 2 tests awareness perceived brand anthropomorphism during sensitive situation like global pandemic impact on love defense. 3 proposed model study across customer segments, i.e. those favor its effectiveness against it. Results indicate that have significantly positive Additionally, these relationships differ consumers who or oppose distancing. Our contributes literature studying relatively understudied constructs an unprecedented context offers insights marketing managers.

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ژورنال

عنوان ژورنال: Service Industries Journal

سال: 2021

ISSN: ['1743-9507', '0264-2069']

DOI: https://doi.org/10.1080/02642069.2020.1867542